CUSTOMER RELATIONSHIP MANAGEMENT - STEP-BY-STEP SECRETS TO STARTING AN E-COMMERCE STORE

28/12/2022

41. Customer Service (CRM)

Keep track of your sales and customers details so that you can find the relevant information quickly when queries or problems arise.

CRM:
Customer Relationship Management (CRM) is software that companies use to efficiently manage interactions with existing, new and potential customers. The database includes contact details of customers and their orders. The analytics information can be shared (if you have staff) among staff members of your company.

The following companies supply powerful CRM software.

HubSpot

HubSpot is a CRM platform with all the software, integrations, and resources you need to connect marketing, sales, content management, and customer service. HubSpot seamlessly connects your data, teams, and customers on one CRM platform that grows with your business. The software also tracks and analyses sales activity in real time.

Salesforce
Help scout
Zendesk

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Rose Long &
Long Studio Design are sharing their experience of the steps to creating an eCommerce Store.

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