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Step–by–Step Secrets to
Starting an e-Commerce Store



ONLINE SELLING IN THE UK - STEP-BY-STEP SECRETS TO STARTING AN E-COMMERCE STORE

30/1/2023

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8. Online Selling in the UK
Before an order is placed

You must provide:
  • your business name, contact details and address
  • a description of your goods or services
  • the price, including all taxes
  • how a customer can pay
  • delivery arrangements, costs and how long goods will take to arrive
  • the minimum length of their contract and billing period
  • conditions for ending contracts
  • how they can cancel and when they lose the right to cancel
  • if they will still need to pay reasonable costs for using a service after they cancel
  • a standard cancellation form, if they can cancel
  • conditions for money given as a deposit or financial guarantees
  • what digital content does (for example, the language it’s in or how to update software)
  • the cost of using phone lines or other communication to complete the contract where it will cost more than the basic rate
This information must be easy to understand and on paper, in an email or another format the customer can save for future reference.
Right to cancel

You must tell the customer they can cancel their order up to 14 days after their order is delivered. They do not need to give a reason for cancelling.
If you do not tell the customer about their right to cancel, they can cancel at any time in the next 12 months. If you tell them about the right to cancel during these 12 months, they have 14 days to cancel from when you told them.
 
There are different rules for downloads and streaming services. [https://www.gov.uk/online-and-distance-selling-for-businesses/online-selling]
 
After an order is placed

You must:
  • provide a copy of the contract on paper, by email or another format the customer can save for future reference
  • provide the copy of the contract no later than when the goods are delivered
  • deliver the goods within 30 days, unless you’ve agreed otherwise with the customer
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    Rose Long &
    Long Studio Design are sharing their experience of the steps to creating an eCommerce Store.

    We receive commission on purchases made through some links on this page.

    This information provides an overview for educational purposes only and is not legal advice. It is not intended to create, and receipt of it does not constitute, a lawyer-client relationship.
    The author/s disclaims all responsibility for any and all losses, damages, or causes of action that may arise or be connected with the use of these materials. Please consult a licensed lawyer in your area for legal assistance.
    These articles do not provide accounting, tax, business or legal advice.  You should consult your own professional advisors for advice directly relating to your business or before taking action in relation to any of the provided content.
    ©RoseLong2023
    LongStudioDesign.com

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