ONLINE SELLING IN THE UK - STEP-BY-STEP SECRETS TO STARTING AN E-COMMERCE STORE
8. Online Selling in the UK
Before an order is placed
You must provide:
Right to cancel
You must tell the customer they can cancel their order up to 14 days after their order is delivered. They do not need to give a reason for cancelling.
If you do not tell the customer about their right to cancel, they can cancel at any time in the next 12 months. If you tell them about the right to cancel during these 12 months, they have 14 days to cancel from when you told them.
There are different rules for downloads and streaming services. [https://www.gov.uk/online-and-distance-selling-for-businesses/online-selling]
After an order is placed
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